Shipping and Payment Options

We deliver XCSPORT.cz orders throughout the Czech Republic and to many European countries. The available delivery methods and the exact shipping price depend on the destination, parcel size and weight.

Delivery across Europe

We ship orders from the Czech Republic to customers in many European countries. Depending on the destination, parcels are delivered by PPL / DHL or one of their local delivery partners.

Available delivery methods may include:

• delivery to your address,
• delivery to a parcel shop or pick-up point,
• delivery to a parcel locker where available.

The available options for your destination are displayed automatically during checkout.

Shipping costs

Shipping costs depend on the destination country, parcel weight, dimensions and selected delivery method.

This means you can see the total shipping cost for your order before confirming and paying for it.

Long and oversized items

Some products in our range, especially cross-country skis, roller skis, ski poles and other long items, require special transport due to their dimensions.

For oversized parcels, the available carrier and shipping price may therefore differ from those offered for standard parcels.

If standard shipping is not available for your destination, please contact us at info@xcsport.cz. We will check the available shipping options and price for you.

Payment

The available payment methods are displayed during checkout and may vary depending on the destination country and selected delivery method.

For international orders, you can normally pay by the payment methods offered in the shopping cart, including online card payment or bank transfer where available.

Payment by bank transfer in EUR

If you choose payment by bank transfer in EUR, please use the following account:

Please use your order number as the payment reference. If you receive separate payment instructions from us, please follow the information provided in that email.

Order dispatch

We process orders as quickly as possible. Products marked as in stock are normally prepared for dispatch without unnecessary delay.

For products that are not currently in our warehouse or are marked as available from a supplier, dispatch may take longer. The current availability information is shown on the product page.

Once your order has been dispatched, you will receive an email with shipping information and, where available, a tracking number.

Tracking your parcel

After dispatch, you can follow the progress of your shipment using the tracking information provided by the carrier.

International shipments may be handed over to a local delivery partner in the destination country. The tracking information will normally continue to show the progress of the parcel throughout the delivery process.

Personal collection

Orders can also be collected by prior arrangement at:

XCSPORT.cz
Horní Heřmanice 176
561 33 Horní Heřmanice
Czech Republic

Please wait until we confirm that your order is ready for collection. We recommend arranging the collection time in advance by email at info@xcsport.cz.

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Problems with delivery

If your parcel has not been delivered, the tracking has not changed for an unusually long time, or there is another problem with the delivery, please contact us at info@xcsport.cz.

Please include your order number so that we can identify the shipment and check its status with the carrier.

Parcel damaged during transport

If the parcel is visibly damaged when it is delivered, please check its condition carefully before accepting it.

If possible, report the damage directly to the carrier and take photographs of the damaged parcel and its contents. Please then contact us as soon as possible so that we can help resolve the situation.

Lost parcel

Lost shipments are rare. If the tracking indicates a problem or the parcel has not arrived within the expected delivery period, please contact us.

We will check the shipment with the carrier and, if necessary, start a claim with them. We will then arrange the appropriate solution with you.